Privacy notice

Last updated: 26 juni 2026

1. Introduction

RentUrgent B.V. processes personal data to run rental alerts and subscriptions. This notice explains which data we use, why, how long we keep it, who we share it with, and your rights under the GDPR. The controller is the Dutch company named above.

2. Which data

Depending on how you use RentUrgent, we may process:

Account and contact

• First and last name
• Email address and password (stored hashed by the authentication provider)
• Phone number
• Address (street, number, postal code, city, country)

Search profile and alerts

• Search preferences (place, radius, maximum rent, bedrooms, floor area, filters)
• Email addresses for property alerts (at most 2 per account)
• Whether a search profile is active

Use of the service

• Matches between listings and your profiles
• Limited technical data such as IP address, browser type and session times when needed

Subscription and payment

• Plan, start and end dates, active or inactive
• Payment status and references via Mollie (we do not store full card details)

3. Why we use it

• Create and manage your account
• Match homes and send email alerts when a subscription is active
• Process payments and subscriptions
• Customer support and messages about the service
• Security, improvement, legal duties, and limited marketing to free accounts

4. Legal bases

• Contract — account, search profile, alerts and subscription
• Legal obligation — tax and administration
• Legitimate interest — security, fraud prevention and limited service email
• Consent — where you give it, for example certain marketing or cookies

5. Who we share data with

We do not sell your data. Processors that help us run the service include:

• Supabase
• Mollie
• Email providers — transactional and marketing email
• Mapbox

We use processing agreements where the law requires them. Data is in principle processed in the EU/EEA. Transfers outside the EEA use appropriate GDPR safeguards.

6. Retention

Account and subscription data are kept while the account is active and afterwards for up to 7 years where administration law requires it. Search profiles and matches are kept while they are needed for the service, or until you delete the account. Payment data at Mollie follows Mollie’s policy.

7. Security

We use appropriate technical and organisational measures, including HTTPS, access limits, and row-level security in the database where it applies.

8. Your rights

Under the GDPR you can access, correct, erase, restrict, receive a copy of data you provided, and object to processing based on legitimate interest or for marketing. We reply within one month.

The controller is in the Netherlands. You can complain to the Dutch Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). You can also complain to the Data Protection Commission (www.dataprotection.ie).

9. Marketing

Marketing email to people without an active paid subscription follows frequency limits. You can unsubscribe from the link in the email or in account settings. Transactional match alerts are part of a paid subscription; you can stop them by cancelling or pausing alerts.

10. Cookies

RentUrgent uses functional cookies needed for the session and the app. Analytics or marketing cookies are used only where they apply and with consent when the law requires it.

11. Children

The service is not aimed at children under 16. We do not knowingly process their data without consent from a parent or guardian.

12. Changes

We may change this notice. The current version is on this page. We tell you about an important change on the site or by email.

13. Contact

Privacy questions: support@renturgent.com. The terms are at /ie/conditions.