Privacy policy

Last updated: 26 juni 2026

1. Who is responsible

RentUrgent B.V. is the controller for personal data on the Belgian version of RentUrgent. This policy explains what we process, why, for how long, and the rights you have under the GDPR.

2. Which data

• Account: name, email, phone, address, country and language.
• Search: place, radius, rent, size, bedrooms and other filters.
• Subscription and payment status. Full card details stay with the payment provider.
• Use: pages, language choice, and technical logs needed to run the service.
• Messages you send us.

3. Why

• To provide the account, the search and the alerts.
• To bill the subscription and take payment.
• To give support and keep the contract.
• To secure the service and stop abuse.
• To send marketing until you opt out, where that is allowed.

4. Legal bases

Contract, legal duty (accounts), legitimate interest (security and a limited marketing message to existing contacts) and, where we need it, consent.

5. Who we share with

Processors that run the service: hosting and database, email, payments (Mollie) and invoicing. They may use the data only for us. We do not sell personal data.

6. How long

Account data stays while the account exists, and longer if a claim or a legal duty requires it. Invoices follow the tax retention period. After you opt out, we stop using the address for marketing.

7. Your rights

You can ask for access, correction, deletion, restriction, portability and objection, and you can withdraw consent. Email support@renturgent.com. You can also complain to the Belgian Data Protection Authority or the Dutch Autoriteit Persoonsgegevens.

8. Cookies

We use cookies that are needed for your market, your language (French, Flemish or English) and your session. Without them the site cannot keep the choices you made.

9. Contact

Questions about this policy: support@renturgent.com. The terms are on this page.