Terms and conditions

Last updated: 26 juni 2026

1. Scope

These terms apply to all use of the RentUrgent website and web app, and to every contract between RentUrgent B.V. and you. Creating an account, a search profile or a subscription means you accept them.

2. What RentUrgent is — and is not

RentUrgent is an online search and alert service for private-sector rentals. We collect listings published by third parties and, depending on your subscription, email you when a home matches your search profile.

RentUrgent is not:

• a letting agent, landlord or rental intermediary;
• a supplier of homes to rent;
• a guarantee that you will get a home or a viewing.

You contact landlords and agents yourself via the sources we show. We do not guarantee that every relevant home is found, or that third-party information is always complete.

3. Account and search profile

You need a personal account. You are responsible for your login details and for use of your account.

• At most 5 active search profiles per account.
• At most 2 email addresses for alerts.
• You provide accurate details at signup and checkout.

A free account with a search profile is possible without a paid subscription. You then do not receive regular new-match emails. Marketing messages may still be sent, as described in the privacy notice.

4. Subscriptions and prices

Paid access is a subscription. Current plans are on {pricing}. At the date of this version:

• Monthly: CHF 29 per month, cancellable monthly.
• 3 months: CHF 19 per month, minimum term of 3 months.
• 6 months: CHF 9 per month, minimum term of 6 months.

The monthly plan can start with a 30-day trial for a one-off payment of CHF 1. You can cancel the trial before it ends, with no further obligation.

Prices include VAT unless stated otherwise. VAT is 21% and is charged by the Dutch company. We may change prices for new subscriptions. Changes to a running subscription are announced in advance where the law requires it.

5. Payment

Payments run through Mollie (direct debit, debit card or credit card). We do not store full card details. By confirming payment you authorise RentUrgent and the payment provider to instruct your bank to debit the amount due, and you authorise your bank to debit that amount.

6. Cancellation and withdrawal

You can withdraw within 14 days of the order. The purchase amount is refunded in full. Email the subject “Withdrawal” to support@renturgent.com.

The trial lasts 30 days. You pay CHF 1 to start and can cancel free of charge before it ends, in your account or by contacting us. If you do not cancel, the subscription continues monthly at the then-current rate.

Monthly subscriptions can be cancelled with one month’s notice, unless the plan has another minimum term (3 or 6 months). Cancel in the account area after logging in, or by email to support@renturgent.com. Access continues until the end of the paid period.

7. Use of the service

You do not use RentUrgent for unlawful purposes. In particular you may not:

• bypass, hack or disrupt the service;
• scrape data without our written agreement;
• give false information or use someone else’s account;
• copy or resell RentUrgent content without permission.

8. Intellectual property

Rights in the software, text, logos and design belong to RentUrgent B.V. or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service during the subscription.

9. Liability

RentUrgent is a tool that helps you search. We are not liable for damage from failing to find a home, errors in third-party data, outages of external sites, or decisions by landlords or agents.

10. Force majeure

We are not obliged to perform when force majeure prevents it, including outages of hosting, payment providers, email services or other third parties.

11. Privacy

We process personal data under our privacy notice and the GDPR.

12. Changes

We may change these terms. The current version is on this page. We tell you about a material change by email or in the app.

13. Law and disputes

These terms and every contract with RentUrgent are governed by Dutch law. Disputes go to the competent court in the district where RentUrgent B.V. has its registered office, unless a mandatory rule says otherwise.

14. Contact

Questions about these terms? support@renturgent.com.